Frequently asked questions


  • A FamilySite is a custom-built, secure, private website designed specifically for your family to preserve and share your legacy. It includes photos, videos, stories, family trees, and important documents, ensuring that your family’s history is kept safe and easily accessible for future generations.

  • A HeritageHero is the family member who takes the lead in preserving and organizing the family’s history through our services. They work closely with HeritageHQ to gather family stories, manage content, and guide the creation of the FamilySite.

  • A HeritageHuddle is a brief consultation call with our team, usually lasting 15-20 minutes. During this call, we discuss your family’s goals, walk you through the process, and explain how we can build a custom FamilySite tailored to your needs.

  • AncestrySync is a feature powered by TNG (The Next Generation of Genealogy Sitebuilding) that allows you to sync your family tree from platforms like Ancestry.com or FamilySearch into your FamilySite. It ensures your family tree is always up to date and accessible for all family members.

  • TNG, or The Next Generation of Genealogy Sitebuilding, is a powerful tool used to manage, update, and display family trees on your FamilySite. It allows for seamless integration with GEDCOM files and platforms like Ancestry.com, providing advanced genealogical features.

  • HeritageCloud is a secure, private cloud storage service where you can store your family’s digital assets, including photos, videos, and documents. It ensures that all of your family’s important media is protected and easily accessible from any device.

  • Digitize-It is a service we offer to convert your physical family photos, videos, and documents into digital formats. Once digitized, these assets are uploaded to your FamilySite and securely stored in HeritageCloud, ensuring that they are preserved for generations.

  • The process typically takes about 2 months from the initial consultation (HeritageHuddle) to the launch of your FamilySite. This includes gathering family content, building the site, and customizing it according to your preferences.

  • Yes! Family members can upload photos, stories, and videos, depending on the level of access you give them. This ensures that everyone can contribute to preserving and sharing your family’s legacy.

  • Security is a top priority at HeritageHQ. All FamilySites are password-protected, and your digital assets are securely stored in HeritageCloud. You control who has access to the site and the content within it.

  • We offer tiered pricing packages based on the level of service and customization you require. You can choose between basic, standard, and premium packages, each offering varying features like storage capacity, design customizations, and access to services like AncestrySync and Digitize-It.

  • We offer ongoing support to help you update and manage your FamilySite. Whether you need to add new family stories, upload more photos, or change site features, we’re here to assist with any updates you require.

  • While our focus is on building and maintaining custom family websites, our AncestrySync feature integrates with popular genealogy platforms like Ancestry.com, making it easy to display your research. For detailed genealogy research, we recommend working with a professional genealogist.

  • Our Affiliate Program allows you to earn commissions by promoting HeritageHQ services. Affiliates receive 10% of the revenue from any customer they refer who signs up for our FamilySite service. Learn more and sign up on our Affiliate Program page.